Support
JD Edwards
JD Edwards

Support

A systems support process is more than a user support service, it is the guarantee of the fluidity of your processes.

Our Support Service is a solution developed based on our experience of more than a decade in implementing systems in companies of all sectors and sizes.

We provide methodology, work systematics, support analysts, business analysts, specialist consultants, developers as well as a management structure.

We set up work structures and teams for personalized assistance.
We also form teams shared with other business partners of the client.
We have specialist call handling systems, but we can also handle requests from the customer’s ticketing system.
Services can be provided during business hours or 24/7.

Focus on your business and leave the administration of your management systems to us!

Ensure productivity, deadlines and assertiveness of your processes

Having an intelligent and integrated support service is essential for your business processes to flow quickly and securely.

We carry out all levels of support and support

1st. level = Initial call answer
2nd. level = Corrections, new settings, new procedures
3rd. Level = Corrections or inclusions of new functions in program codes
4th. level = Monitoring with manufacturers of systems used by customers

We offer customized SLA’s according to the client’s needs

Talk to an Expert

Get to know the model for implementing the Support Service Desk

See how easy it is to implement our support process, with just a few steps your company will have specialized services with convenience, practicality and security:

Environment analysis
List the critical processes
Manual de sobrevivência para atendimento de chamados
Treinamento e preparação dos usuários abridores de chamados
Present metrics report templates
Start of services.

Metrics reporting and tracking

The collected data will be essential for your company to define action plans.

Types of Open Calls

applied solutions

Suggested Improvements

Knowledge base created

And others as per customer requirement

Take a decisive step to optimize processes, improve management and results!

Create business rules, connect departments for error-proof operation, avoid rework and inefficient workflows. Get the solutions you need to grow fast with Actionsys!

We have the perfect solutions for your company to move forward in the processes.

Take a decisive step to optimize processes, improve management and results!

Fill out the form and let’s talk!